Quire
Effective date: 3 October 2026.
No payment for the current public offering#
Quire is pre-release. Joining the waitlist, visiting the public sites or using the browser-local demo is free and does not authorise billing. Nuits, the Finnish sole proprietorship operated by Bapusaheb Patil, supplies any future Quire purchase under an accepted written order. Send all billing, cancellation and refund requests to legal@quirelms.com.
Fourteen-day hosted trial#
When hosted plans open, the advertised hosted trial lasts 14 days without a hosted subscription fee. It does not automatically convert into a paid plan. A paid subscription requires an accepted order and payment authorisation. Any separately priced trial add-on must be disclosed and specifically ordered. Trial expiry may stop access, but creates no subscription debt by itself.
Thirty-day first paid hosted purchase guarantee#
You may cancel your first paid hosted purchase within 30 days after its first payment and receive a full refund of that purchase. This applies to the first monthly or annual hosted plan payment, including the tax collected on that payment. No explanation is required. The trial does not consume this period. Using the hosted service during the period does not reduce the guarantee. The guarantee is not restricted to consumers.
Email the legal mailbox with your account or organisation, order or invoice reference if available, and a clear request to cancel and use the guarantee. A timely clear request is enough even if we process it after day 30. We will confirm cancellation and return the payment without undue delay, normally within 14 days, using the original payment method unless you agree to another method without an extra charge. We do not substitute credit for a promised monetary refund without your agreement.
The guarantee is for the first paid hosted purchase, not repeated purchases or renewals. It does not by itself promise a refund of separately ordered professional services, self-hosted licences, third-party services or later usage purchases. Their disclosed order terms and mandatory rights apply; a service bundled into the first hosted purchase cannot be relabelled afterwards to reduce its full refund. No exception here limits a statutory refund or a remedy for our breach.
Cancellation under the guarantee ends the paid service. Tell us if you need an export before closing access; the hosted termination export and deletion commitments below still apply.
Later cancellation, renewal and plan changes#
There is no automatic renewal unless expressly agreed in the accepted order. If renewal is agreed, cancel by emailing the legal mailbox before the next term begins, or by any later deadline the order provides. We accept email cancellation even if an account control is unavailable. We will acknowledge the request and confirm when billing and access end.
Ordinary cancellation after the guarantee period prevents future renewal and normally leaves access until the end of the paid term. It does not itself create a prorated refund for a voluntarily unused term unless the order says otherwise. A refund for non-conformity, our material breach, an unresolved lawful subprocessor objection or our early discontinuation remains available where the contract or law requires it.
A plan change must show its effective date and any charge, credit or refund before acceptance. For an annual hosted downgrade effective during the paid term, we refund the positive difference in prepaid plan fees for the remaining period on a prorated basis, using the prices and discount actually paid; a change scheduled for renewal does not alter the current term. An upgrade or add-on cannot create an undisclosed charge.
Self-hosted licence, implementation and custom-service fees are governed by their accepted order and mandatory law. The hosted guarantee does not remove statutory rights in a consumer software purchase or remedies for defective services.
Consumer withdrawal and mandatory remedies#
Consumers retain all mandatory rights under applicable law, independently of our commercial guarantee. Where Finnish or EU distance-contract rules apply, the usual withdrawal period for a service or electronically supplied digital content starts on conclusion of the contract and lasts 14 days. Missing legally required withdrawal information can extend that period. Other countries may give additional rights.
Starting a service during the withdrawal period requires your express request. A lawful proportionate charge for service already provided can arise only where the required request and information have been obtained. Losing withdrawal rights after a service is fully performed requires the legally required consent and acknowledgement. For electronically supplied digital content, loss of withdrawal rights requires express prior consent to immediate supply, acknowledgement of that loss and confirmation on a durable medium. Accepting general terms, trying the demo or merely signing in is not that separate consent. We do not use these exceptions to reduce the 30-day first paid hosted purchase guarantee.
To withdraw, send a clear statement to the legal mailbox, for example: “I withdraw from my Quire contract”, followed by your name, contact details and the order date or reference. No particular form or reason is necessary. We will acknowledge an electronic withdrawal on a durable medium and refund amounts due within the statutory period, normally 14 days after notice, through the original payment method unless you agree otherwise. Do not send payment-card details.
Before we offer a consumer contract through an online interface where applicable law requires it, that interface must provide the legally required withdrawal function and durable confirmation. Email remains an additional route, not a substitute for that function. There is no paid consumer checkout in the current waitlist/demo offering. See the Finnish authority’s right-of-withdrawal guidance.
Mandatory remedies for defective digital content or services, including correction, price reduction, termination and compensation, are not restricted by this policy, the expiry of a trial or the guarantee deadline. Raise a defect or disputed invoice through the legal mailbox; we will investigate and provide the remedy required by the contract and law.
Data after hosted cancellation#
We provide a 30-day opportunity after hosted termination to obtain an export, subject to lawful restrictions and any instruction for earlier deletion. We delete customer data from live hosted systems within 60 days and backup copies within 90 days after termination, unless documented customer instructions or a legal retention duty require otherwise. These are operator-managed commitments, not a claim of universal automated deletion. Data retained under a lawful hold is restricted and deleted when that hold ends. See the DPA and Terms of Service for the governing arrangements.